Returns

Returns Policy

When you shop on crestlinesurf.com, you have a set period from delivery to return any items you purchased for a refund according to our conditions.

Your products must be in their original condition with tags and original packaging. If returned items show signs of wear, damage, or are missing packaging, we may decline the return.

If you believe a product is defective or does not meet expectations, please contact our support team through the appropriate form on crestlinesurf.com so that we can assess the situation and advise on next steps.

How to Return Your Order (Registered Account)

  1. Log in to your crestlinesurf.com account and go to “My Orders.”
  2. Locate the order containing the item(s) you wish to return, and start a return request using the return tool in your order details.
  3. Complete all required return information in the online return form.
  4. Print the return label generated by the system.
  5. Pack the item(s) with the return form and affix the return label securely to your package.
  6. Drop the package at an appropriate return drop-off location.

How to Return as a Guest

  1. Visit the designated returns page on crestlinesurf.com.
  2. Enter your order information as prompted and follow the on-screen instructions to request your return.
  3. Print the return label you receive through the system.
  4. Prepare the package with all required documentation and attach the return label.
  5. Take your parcel to an appropriate drop-off point for return.

Preparing Your Package

• Ensure all tags are attached and that products are unworn and in original packaging.
• Include any documentation or order confirmation needed to process your return.
• Use a secure shipping method so the items are protected in transit.

Return for Countries Outside Standard Territories

Returns from countries outside our primary region follow the same online return initiation process through crestlinesurf.com. In these cases, the customer is responsible for arranging the return shipment, and should ensure that the return is trackable.

Additional Return Methods

If you purchased through a third-party program, follow the guidance provided during checkout to reuse original packaging or return tags as applicable. Always ensure that products are packed securely so they arrive safely.

After We Receive Your Return

Once your return is received and processed at our facilities, you will be notified of the outcome via the communication method you selected during the return process. Approved refunds or exchanges are handled through your original purchase channels.

Questions or Help

If you have questions about the return process or need assistance at any step, please visit the support section on crestlinesurf.com and use the appropriate contact or help channels provided there.