FAQ
This page gathers the questions most frequently asked by our community. Below you can find guidance on topics ranging from your package to return and refund procedures. If you cannot find the answer you are looking for, please feel free to contact us via the contact form.
Shipping
Can I cancel my order?
If your order has not yet been prepared for shipping, you may still be able to cancel it. To request a cancellation, please get in touch with our support team through the contact form on crestlinesurf.com.
How can I track my shipment?
Once your order has been dispatched, you will receive a tracking number along with instructions on how to view the progress of your delivery. You can also find tracking information in your account under the “Orders” section on crestlinesurf.com.
What delivery methods are available?
We provide multiple delivery options, including direct home delivery or alternative collection methods where supported. Details about available delivery services for your region are provided during checkout on crestlinesurf.com.
To which countries do you ship?
We ship to many countries worldwide. When you enter your shipping address at checkout on crestlinesurf.com, available destinations and options will be shown.
Returns
What are the conditions for a return?
Eligible items may be returned within the stated return period after purchase. Returned items must be in their original condition. To start a return, go to your account page on crestlinesurf.com and follow the return process outlined there.
How do I create a return?
Instructions for creating a return request are provided on crestlinesurf.com in the Returns section. Simply follow the steps indicated once you are logged in.
How will I get my refund?
Once your return is received and processed, a refund will be issued using the original payment method you used at checkout. The exact process for refunds is outlined on the return page of crestlinesurf.com.
Orders
I didn’t receive my confirmation email
After placing an order on crestlinesurf.com, a confirmation message is automatically sent to your registered email. If you cannot find it, please check your spam or junk folder first.
My parcel is incomplete
If any items are missing from your shipment, it could be due to stock availability or multiple packages being shipped at once. In the event of multiple packages, you may receive separate tracking information for each parcel.
Can I change my order after it’s been placed?
Orders can only be modified before they are processed for dispatch. If you need to adjust your order, please contact our support team through the contact form on crestlinesurf.com as soon as possible.
Payments
What payment methods are accepted?
We accept a variety of secure payment methods during checkout on crestlinesurf.com. All transactions are protected through encryption to ensure your information is secure.
Is my payment information safe?
Yes. All card and online payment details entered on crestlinesurf.com are secured using industry-standard encryption protocols to protect your data.
Can I use alternative payment options?
Depending on your location, additional payment choices may be presented during checkout. These options will be clearly indicated when you finalize your purchase on crestlinesurf.com.
Account
How do I create an account?
To create an account on crestlinesurf.com, click the “Sign In” or “Create Account” link at the top of the site and follow the registration steps. You may also sign up using supported third-party login options.
Can I edit my personal details?
Once logged in, you can update your personal information, shipping addresses, and preferences from your account dashboard on crestlinesurf.com.
What if I forget my password?
If you have forgotten your password, use the “Forgot My Password” link on the sign-in page of crestlinesurf.com. Enter your email address and follow the instructions to reset your password.
How can I delete my account?
Account closure requests can be submitted through the contact form on crestlinesurf.com. After verification, your account and associated data will be removed from our system.
Products
What is the warranty policy?
All products sold through crestlinesurf.com are covered by a standard quality guarantee. If a product is found to have a manufacturing defect, repair or replacement options may be available according to the terms outlined on the site.
How should I care for my products?
Care instructions for specific items are provided on individual product pages and on the tags included with the items. Following these will help extend the life of your gear.
About the Brand
How can I contact you?
For any questions not covered here, please use the contact form on crestlinesurf.com and choose the appropriate subject for your request.
Do you offer a loyalty program?
Registered shoppers on crestlinesurf.com may participate in our loyalty or rewards programs. Details are available on the site under the loyalty section once you have created an account.
Where can I find updates or news?
You can keep up with product launches, editorial content, and community events through the blog and news sections on crestlinesurf.com.
Additional Support
If you still have questions, crestlinesurf.com includes a comprehensive Help Center and contact options that allow you to reach our customer care team for personalized assistance.